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Testimonials

Our Roomba was delivered at midday yesterday – only 28 hours after the order was placed.  Great service.

Col

Hi folks, Just wanted to let you know I picked up my shipment from the depot on Friday (as I wanted it for the weekend) and put it to work almost immediately. IN a word….fantastic! Cleaned the whole house, whilst going back and forwards to recharge itself , without a hitch! Thoroughly recommend the product and very much appreciate the speed at which you dispatched it. Many thanks.

James

I have had my Roomba for one week now and am extremely happy with it and the service I received. So happy that I would like to order the Roomba 780 for my mum.

Kym

Thanks for your excellent service. I placed my order on Sunday and received this morning at 7.30am. Your ROOMBA has already cleaned quite a bit, what a wonderful machine. Thanks again. I hope your after sales service is just as good. Happy customer.  

John

I am so incredibly happy with my Roomba and would like to order one for my sister. I see that you are out of stock at present. Please advise when I can order one. 

Marion

I thought I would just let you know that my Roomba arrived safe and sound.

and despite thinking I would need a Pilots Licence to operate him,    I am slowing learning and I and so pleased I purchased one.  I am recommending him to everyone  I just can't stop talking about him.   He does the job much better than I ever did.

and despite my dh's hesitation at my purchase he is now agreeing with me.

Sheila

Thank you for your very efficient service and prompt delivery. I was very impressed by it. 

Hugh

Just thought that I would send u an email to say how happy I am the the Roomba. Saving us lots of sweeping time.

Garron

I received my 780 last Friday and I'm very happy with its performance, hopefully my neighbours and freinds also take up the opportunity to purchase a 700 series unit aswell.

Matt

I have received the Roomba. Thanks for your effective after sales service. 

Tanzia

Thanks for all your help.  I will certainly be using your company again in the future due to your excellent customer service.

Shelley

We gave the new unit a good testing and it works well. Much obliged for your speedy response.

Vlad

Thank you for your very prompt service.  It arrive this afternoon and I've installed it.  Very easy, thanks.

Lois

A few weeks ago, I received a replacement Brush Guard for a Roomba 780 from you, only a couple of days after I had sent you my damaged one.  I was, and remain, really appreciative that you responded so positively and promptly to my concerns.  I’m emailing now just to thank you for that response and to express my view that it’s really good strategy and behaviour from you and your company.  I will continue to recommend the product, and specifically your company, and I know it has already resulted in several additional sales. So, well done, and thanks again, Wayne

Wayne

Thanks for your help. I have received excellent customer service for every enquiry I've made. Because of this I have made a purchase now that I am in a financial position to do so. 

Mera

Thank you very very very much, I am very appreciated of the extra effort you guys took to get it here to me. I myself work in customer service, and only today, I used this situation as a great example of how to turn a situation from what became a negative into such a positive. (mind you, it is at no fault of yourselves, I am 100% aware that this was the couriers fault). Thank you so so much.I will most likely order another virtual wall once I return also.

Brodie

Thank you so much! Wonderful customer service and otherwise a faultless product!

Danielle

Well thank you verrrry much, I am delighted with the service you have provided and I am glad I bought my bots from you.

Appreciatively.

Helen

I just wanted u to know that my roomba is perfect....thankyou, since receiving my new cleaning head module, I'm absolutely loving having it back and thankyou again for your assistance with this matter. 

Have a lovely day 

Janelle

Thank you so much - we are impressed both with your service support and with the product. Can't wait to get it  - I don't know how/why we managed so long without one ... looking to get the robot mop too - Xmas present??

Hazel

Thank you for your prompt attention is nice to get good service. 

Chris

Good day. Just want to give positive feedback on this. I received the iRobot Roomba 880 and it has been working well for a month. I thank you for delivering.

Aaron

Many thanks for you prompt reply and what I consider excellent service.

I hope in the near future I can give you some business

Dave

Just wanted to let you know that Neato has been working fine since you swapped the batteries out last week. Thanks so much. - I'll definitely be recommending Ozrobots products and service to others!

Peggy

Love the Botvac. It is great with the dog hairs even on our fairly thick synthetic carpet.

Pam

Hi to all,

Just wanted to give you feedback. Very easy to deal with, immediate delivery, ongoing tracking consignment notes and perfect as described product (Brian our new IRobot Roomba).

Thank you for a great, easy shopping experience, will happily recommend.

Rebecca

The Neato Botvac 80 (Tippy) for the past week has been doing an outstanding job, working a treat even with our black shiny floors.  A bonus is that my 4 girls are co-operating by not leaving things on the floor.  Now that is truly amazing!!! My excitement has spread with demonstrations to family and friends.  Thank you.

Amanda

We received the new charger yesterday. We charged the Scooba overnight without a problem. The unit ran it's first cycle this morning with complete success!

Thank you very much for the new charger, express delivery and all of your help. I hope you enjoy a pleasant weekend.

Paul

Just wanted to thanks for the great service. We ordered a roomba last Sunday and it arrived on Wednesday, and we were constantly updated by email as to when to expect it. The product itself is great too - we're very glad we chose your site to order from and will recommend you to others.

Nikky

Thank you for your prompt and excellent service.

 

The batteries I ordered arrived quickly and Rover, our robot vacuum cleaner, is getting on with his work again!

 

Many thanks and kind regards

Valerie

 I  would just like to say Ian very happy with my Roomba 870---I also have a 780 which I have had for quite a few yrs still going strong. 

 The service and the help I got  from staff in buying my 870 was fantastic, no question was to small and the response time was quick.

 I had my order in super quick time right out in country QLD

 I highly recommend OZ ROBOTS top service

Kathleen

I'd just like to pass on a compliment on your incredibly efficient and speedy service. After ordering a Roomba 780 on Easter Monday, it arrived on my desk early on Wednesday. I've never experienced such a quick turnaround from an online retailer. I've got quite a few friends who are interested to hear of my experiences with the Roomba and, provided they're positive, I'll definitely be driving them to you guys for their purchases.

Sebastian

We’ve received our Neato XV Signature Pro yesterday and already love it! It’s performed exactly as we’d hoped.We have a Dyson Animal which I had used on the carpet before releasing Neato. Neato still managed to half fill his dust bin. Thanks for your great service.

Adam

Thanks again for the quick response. You guys are better than most!

Jan

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